Excluded Workers Fund (EWF) Prepaid Cards ATM Withdrawals Suspended

The NYS Division Of Labor has made a change to the implementation of the Excluded Workers Fund (EWF) prepaid cards, effective December 28, 2021. The DOL has suspended the option to withdraw cash from ATMs for cardholders with a remaining balance on their cards.

EWF cardholders have been notified that NYS DOL is committed to ensuring that the funds on  prepaid cards remain protected from fraudulent activity. And, out of an abundance of caution, effective December 28, 2021, the option to withdraw cash from an ATM for cardholders with a remaining balance on their prepaid card was suspended. Prepaid card may continue to be used to make purchases in-store and online where Visa debit is accepted. The only change is the ability to withdraw cash from an ATM.

If you have a remaining balance on your prepaid card and would like access to your funds in cash, you will have the option to make a free withdrawal in-person at most banks and credit unions accepting Visa debit. (See list of banks and credit unions: County List | City List)  Please note that you will need to present a photo ID and your Excluded Workers Fund prepaid card at the time of withdrawal to complete the transaction. The name on your identification must match the registered name on your Excluded Workers Fund prepaid card. Withdrawals are limited to one (1) transaction between $20 – $500 per 24-hour period and subject to the bank or credit union’s terms and conditions (which may include a smaller withdrawal limit or other requirements).

While we acknowledge that this is not an ideal situation, our top priority is protecting your funds. If you have any questions, please contact customer service at (833) 458-4262.